Your Trusted Computer Help Desk

Good day,

My Name is Ron MacLeod and have had a computer since 1982. My first computer was a Atari 400, which is where I learned to program and completed my first programming course in grade 11 (1985). I worked in the 90's as a system administrator/web programmer and moved into a tier 2 support role at Xerox in 2008. Since then I have worked for CenterBeam inc, EarthLink inc and Synoptek inc resolving computer issues for Corporate users.

At the present time, I still work full time for Synoptek's Corporate client's and I work here on my off time.

Feel free to book an appointment with the 'Contact' button below to further discuss your IT related issues today. We aim for one call resolution and I hope to hear from you soon.

A close-up view of a network cable connector with exposed twisted pair wires, each in different colors including orange, white, green, and blue, emerging from the connector. The connector is transparent, revealing the internal organization of the wires. The background is blurred, highlighting the cable in focus.
A close-up view of a network cable connector with exposed twisted pair wires, each in different colors including orange, white, green, and blue, emerging from the connector. The connector is transparent, revealing the internal organization of the wires. The background is blurred, highlighting the cable in focus.
Exceptional service and support!

A. Levin

"
Contact

Tech Solutions

Expert help for computer and networking issues at home.

A person wearing a white mask is interacting with a network server, handling blue cables. The setup is illuminated with blue lights, suggesting a technological environment.
A person wearing a white mask is interacting with a network server, handling blue cables. The setup is illuminated with blue lights, suggesting a technological environment.
A laboratory setup featuring various networking and testing equipment on a table. A computer monitor displaying test results with a 'Pass' message is prominently positioned. Multiple cables in orange and blue are connected to devices labeled 'Optical Phase Modulation Meter' and 'Test Station'. The environment appears clean and organized, suggesting a professional or industrial setting.
A laboratory setup featuring various networking and testing equipment on a table. A computer monitor displaying test results with a 'Pass' message is prominently positioned. Multiple cables in orange and blue are connected to devices labeled 'Optical Phase Modulation Meter' and 'Test Station'. The environment appears clean and organized, suggesting a professional or industrial setting.
A digital illustration of a network diagram featuring interconnected servers, laptops, and nodes. The nodes are organized in a grid form and connected by glowing lines, centered around a power symbol. Various symbols are present on the servers.
A digital illustration of a network diagram featuring interconnected servers, laptops, and nodes. The nodes are organized in a grid form and connected by glowing lines, centered around a power symbol. Various symbols are present on the servers.
A network switch with multiple Ethernet cables plugged into its ports, positioned horizontally and bundled together with cable ties. The switch casing has visible brand markings and numeric labels near the ports.
A network switch with multiple Ethernet cables plugged into its ports, positioned horizontally and bundled together with cable ties. The switch casing has visible brand markings and numeric labels near the ports.

Katana Help Desk resolved my slow computer issues quickly and efficiently. Highly recommend their services!

T. Little

A room with a tiled ceiling and fluorescent lighting contains various electronic and office equipment. On the left, there's a wooden desk with a black server cabinet next to it. In the center of the room, a rack of network cables is visible, organized into a larger unit. To the right, a filing cabinet is mounted on the wall, with a printer/copier machine near the foreground. The walls are plain and the floor is covered in white tiles.
A room with a tiled ceiling and fluorescent lighting contains various electronic and office equipment. On the left, there's a wooden desk with a black server cabinet next to it. In the center of the room, a rack of network cables is visible, organized into a larger unit. To the right, a filing cabinet is mounted on the wall, with a printer/copier machine near the foreground. The walls are plain and the floor is covered in white tiles.
An electrical panel with multiple Category 6 (CAT 6) ethernet cables plugged into ports labeled from A to G. The cables are of different colors, including black, green, red, and blue, organized neatly into corresponding outlets. The panel includes labels for 'LINE OUT' and 'LINE IN' and the brand name 'Teka' is visible.
An electrical panel with multiple Category 6 (CAT 6) ethernet cables plugged into ports labeled from A to G. The cables are of different colors, including black, green, red, and blue, organized neatly into corresponding outlets. The panel includes labels for 'LINE OUT' and 'LINE IN' and the brand name 'Teka' is visible.

★★★★★

Phishing & Security

I will be offering Home security training in the future and hope to host online security training for home users. I would like to expand this area of my operations rapidly as see a need for computer security in the home as not a lot of my friends can tell a phishing email from a legitimate one. I have successfully completed most of knowbe4.com's security training at my day job (Synoptek) and working to resell their services for the home market. I believe in their training and an currently applied to be a re seller of their services for the home market. Sorry, I can not take on corporate clients at this time.

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