Expert Tech Support

We resolve computer (mac/pc), printer and networking issues for home users with over 15 years of corporate help desk experience.

Network & WiFi

Troubleshooting to resolve all network and WiFi issues to ensure the best connection possible. Learned a lot working the support phones for five major data centers.

A person holding a yellow device stands next to an open telecommunications cabinet mounted on a wooden wall. The cabinet contains various networking and telecommunications equipment, including cables, routers, and a device with AT&T branding. A wall-mounted router with antennas is visible to the right.
A person holding a yellow device stands next to an open telecommunications cabinet mounted on a wooden wall. The cabinet contains various networking and telecommunications equipment, including cables, routers, and a device with AT&T branding. A wall-mounted router with antennas is visible to the right.
Application Issues

Addressing application issues, ensuring your software runs smoothly and efficiently without interruptions. Have a lot of MS Office experience.

Completed many printer certifications (Technician/Analyst) from working support for five years for a major US based printer company.

Printer issues
A close-up view of the back of a server rack with multiple network cables connected to a switch. The cables are in different colors including white, orange, black, and light blue. There are also various ports, indicators, and a digital display indicating some operational parameters.
A close-up view of the back of a server rack with multiple network cables connected to a switch. The cables are in different colors including white, orange, black, and light blue. There are also various ports, indicators, and a digital display indicating some operational parameters.
A messy tangle of blue, black, and green cables connected to network equipment on a shelf. There are several electronic devices, including routers and switches, with cables haphazardly arranged. A power outlet is visible on the wall.
A messy tangle of blue, black, and green cables connected to network equipment on a shelf. There are several electronic devices, including routers and switches, with cables haphazardly arranged. A power outlet is visible on the wall.

Tech Solutions

Expert proven help for computer, printing and networking issues at home.

A network tester with a screen displaying data is placed on a server rack, surrounded by cables and networking equipment.
A network tester with a screen displaying data is placed on a server rack, surrounded by cables and networking equipment.
Network Issues

Resolving Wi-Fi and connectivity problems for users.

A set of four red Ethernet cables plugged into a network switch, with visible LED indicators showing their operational status. The switch has a metallic, perforated design with slots for cooling or ventilation.
A set of four red Ethernet cables plugged into a network switch, with visible LED indicators showing their operational status. The switch has a metallic, perforated design with slots for cooling or ventilation.
Application Help

Assistance with software issues and application troubleshooting.

A close-up view of a network server rack filled with multiple fiber optic cables and connectors. The cables are predominantly yellow and green, some labeled with tags, and they are connected to various ports and modules. The setup appears highly organized and is likely part of a data center or telecommunications infrastructure.
A close-up view of a network server rack filled with multiple fiber optic cables and connectors. The cables are predominantly yellow and green, some labeled with tags, and they are connected to various ports and modules. The setup appears highly organized and is likely part of a data center or telecommunications infrastructure.
A collection of red cables is neatly organized and connected to various ports on a network rack. The cables are looped orderly, suggesting a structured setup, and the overall scene has a high-tech, organized appearance.
A collection of red cables is neatly organized and connected to various ports on a network rack. The cables are looped orderly, suggesting a structured setup, and the overall scene has a high-tech, organized appearance.
Slow Performance

Optimizing your computer for better speed and efficiency.

OS Upgrades

Upgrading operating systems and resolving related issues.

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Katana Help Desk resolved my slow computer issues quickly and efficiently. Their expertise in networking and application problems is unmatched. Highly recommend their services!

J. Doer

A close-up image of numerous yellow fiber optic cables connected to ports on a network panel. The cables are prominently in focus, with some parts of the panel appearing blurred in the background.
A close-up image of numerous yellow fiber optic cables connected to ports on a network panel. The cables are prominently in focus, with some parts of the panel appearing blurred in the background.

★★★★★

Phishing & Security

I will be offering Home security training in the future and hope to host online security training for home users. I would like to expand this area of my operations rapidly as see a need for computer security in the home as not a lot of my friends can tell a phishing email from a legitimate one. I have successfully completed most of knowbe4.com's security training at my day job (Synoptek) and working to resell their services for the home market. I believe in their training and an currently applied to be a re seller of their services for the home market. Sorry, I can not take on corporate clients at this time.

Solutions

Experience

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